General Terms and Conditions

2Transfer Solutions S.L., VAT number B22676118, registered address at Camino de Bahía Grande, 7, 11130 Chiclana de la Frontera, Cádiz, Spain, registered in the Mercantile Registry of Cádiz (hereinafter «2Transfer» or «the Provider»), provides private transfer services in Western Andalusia.

Contact: [email protected] · +34 645 49 81 79

The «Client» is any individual or legal entity that makes a booking through the website or any other enabled channel.

2Transfer offers door-to-door private transfer services including:

• Transfers to/from airports, train stations and seaports in Western Andalusia.
• Transfers between towns, hotels and resorts in the area.
• Transfers to events, excursions and tourist activities.

Services are provided with private vehicles driven by licensed professionals holding the required transport licences under applicable regulations.

2Transfer acts as an intermediary: it arranges and manages the transfer booking, and the transfer itself is carried out by partner drivers and transport companies that hold the required licences and meet our quality standards.

3.1 Request: The Client enters journey details (origin, destination, date, time, number of passengers and luggage) in the website form and receives an immediate price.

3.2 Payment: The total amount is paid at the time of booking by bank card through Stripe's secure payment gateway. The booking is not confirmed until full payment is received.

3.3 Confirmation: After successful payment, the Client receives a confirmation email with a booking reference, journey details and pick-up instructions. It is the Client's responsibility to verify that all details are correct and report any errors within 24 hours.

3.4 Amendments: Any subsequent changes (date, time, number of passengers, address) must be communicated to [email protected] or +34 645 49 81 79 at least 24 hours in advance. Amendments are subject to availability and may involve a price adjustment.

Prices shown on the website are in euros (€) and include applicable VAT and all standard supplements (motorways, tolls, airport parking for pick-ups, waiting time included per route segment).

Prices are fixed per journey, regardless of traffic or unforeseen incidents, unless modifications are requested by the Client.

Supplements not included and billed separately if contracted:

• Baby seats or booster seats (available on request).
• Special luggage (bicycles, wheelchairs, golf equipment, etc.).
• Early morning, late night or public holiday service where a special rate applies as indicated in the quote.

2Transfer reserves the right to update rates at any time. The applicable price is the one in force at the time of booking confirmation.

The Client may cancel a booking under the following conditions:

• Cancellation up to 24 hours before pick-up: Free of charge, with a 100% refund of the amount paid.
• Cancellation less than 24 hours in advance or no-show: No refund.

Cancellation requests must be submitted in writing to [email protected] quoting the booking reference. Refunds are processed within 5 to 10 business days via the same payment method used for the booking.

If cancellation is attributable to 2Transfer (e.g. vehicle failure with no available alternative), 100% of the amount paid will be refunded or an equivalent service offered.

The Client agrees to:

• Provide correct and up-to-date booking details (flight or train time, flight number, exact pick-up address and destination).
• Be at the pick-up point at the agreed time. The driver will wait a maximum of 60 minutes for international flights, 45 minutes for domestic flights and trains from the official arrival time, and 15 minutes for home or hotel pick-ups.
• Not exceed the passenger or luggage capacity indicated in the booking.
• Communicate any special needs in advance (reduced mobility, baby seats, additional luggage).
• Respect the vehicle and not consume food, alcohol or smoke inside.
• Not transport animals without prior written agreement.

Failure to comply may result in cancellation of the service without refund and a claim for vehicle damages where applicable.

2Transfer undertakes to:

• Provide the service as agreed: time, origin, destination and vehicle type.
• Use vehicles in proper working order, clean and with mandatory and voluntary insurance.
• Ensure drivers hold a valid driving licence, VTC or taxi licence as applicable, and customer service training.
• Promptly inform the Client of any incident affecting the service (delay, vehicle change, etc.).
• Comply with applicable data protection regulations.

8.1 Delays due to external causes: 2Transfer shall not be liable for delays, cancellations or failures arising from force majeure, adverse weather conditions, traffic disruptions, strikes, government restrictions or other circumstances beyond its reasonable control.

8.2 Flights and connections: 2Transfer does not accept liability for missed flights, trains or connections due to traffic or other external causes. Clients are advised to take out travel insurance covering such events.

8.3 Lost property: 2Transfer will make reasonable efforts to recover items left in the vehicle but cannot guarantee recovery. Returning lost property may incur handling and shipping costs payable by the Client.

8.4 Luggage: Responsibility for luggage rests with the Client. 2Transfer is not liable for damage to suitcases or items not previously declared.

8.5 Limitation: In no event shall 2Transfer's liability exceed the total amount paid for the service.

Personal data provided during the booking process is processed by 2Transfer in accordance with its Privacy Policy, in compliance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

Data is used exclusively to manage the booking and provide the service, and where the Client consents, for sending commercial communications. Data is not shared with third parties except for partner suppliers necessary to deliver the service.

All content on the website www.2transfer.travel (texts, images, logos, source code, design) is the property of 2Transfer or its licensors and is protected by applicable Spanish and EU intellectual and industrial property law.

Reproduction, distribution, public communication or transformation without the express written authorisation of 2Transfer is prohibited.

These GTC are governed by Spanish law. For dispute resolution, the parties submit, waiving any other jurisdiction, to the Courts of Cádiz.

Pursuant to Regulation (EU) No 524/2013, EU resident consumers have the right to use the European Commission's online dispute resolution platform.

Contact email for complaints: [email protected].